UK (Remote)

Onboarding Engineer

Date Posted 05/03/2022

Overview

The Onboarding Engineer is a client-facing role that creates a smooth transition for new Portnox customers from Proof-of-Concept into production setup, and deployment to surface product values. The Onboarding team plays a crucial role in establishing a post-sale customer success relationship.  

Responsibilities

  • Deep technical understanding of Portnox solutions to ensure all required use cases are implemented in customers production network within the scope and timeline defined  
  • Build solid relationships with various customer roles to provide smooth customer success engagement    
  • Document and communicate product feedback and new requirements from the field to drive cross-team collaboration  
  • Manage several onboarding processes in parallel, address technical issues and document progress  
  • Identify growth opportunities within existing customers accounts  

Requirements

  • Hands-on experience with network configuration and architecture – Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN  
  • Great interpersonal skills and positive customer facing attitude with excellent communication (written and verbal) skills  
  • Independent, initiator, and a team player  
  • Advanced analytical thinking and problem-solving skills  

Advantages: 

  • 2+ years of experience in product support / professional services for an international hi-tech company  
  • Experience with cyber security products or IT Networking  
  • Understanding of Active Directory, switching, network security, AAA, SaaS, Device Management  
  • Technical Bachelor’s degree  
  • Deployment project management experience

How to Apply:  [email protected]

 

 

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