Austin (Remote Optional)
Support Engineer
Date Posted 05/03/2022
Overview
Support Engineer is a client-facing role that provides support and guidance to our existing customer base for SaaS and On-Premises product lines and plays a crucial role in establishing a customer centric organization and most importantly – happy customers.
Responsibilities
- Keep deep technical understanding of Portnox solutions
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Build solid relationships with customers to provide great customer success engagements
- Provide prompt and accurate feedback to customers
- Document knowledge in the form of knowledge base notes
- Follow the SLA for issues with respect to the severity.
Requirements
- Passion for Technology and Cyber
- Position location- Hybrid model- WFH or from our offices in Austin, Texas
- Hands-on experience with network configuration and architecture – Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN
- Experience in customer facing role with excellent communication (written and verbal) and interpersonal skills
- Independent, initiator, and a team player
- Advanced analytical thinking and problem-solving skills
- Research and troubleshooting abilities
Advantage:
- 2+ years of experience in product support / professional services for an international hi-tech company
- Experience with cyber security products and specifically NAC and 802.1x
- Technical Bachelor’s degree
- Project management experience
How to Apply: [email protected]
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