Customer Support Engineer – North America

Looking to hire a professional services and technical support engineer to join our team. Portnox offers both on-premise and cloud based technologies. Supporting Portnox’s Network Access Control products requires a rich understanding of networks, IT infrastructure and web applications. The ideal candidate is familiar with network switch topology and configuration.

Our Support Engineers interact extensively with customers and partners in the highest professional manner.

Responsibilities

  • Provide excellent technical support to global customers
  • Use IT and networking skills to perform troubleshooting to isolate and diagnose common network problems
  • Take responsibility for customer satisfaction and overall success of the PS Team
  • Respond in a timely manner (within documented SLA) to support customer issues and inquiries
  • Resolve problems independently and understand the correct escalation procedures

Requirements

  • Minimum of 4 years of experience in full-time product support / professional services for an international hi-tech company
  • Excellent customer service skills
  • Highly motivated
  • Advanced analytical thinking and problem-solving skills
  • Strong oral (phone) and written (e-mail) communication skills in English
  • Self-managed and team-oriented
  • Deadline and detail-oriented
  • Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, IPv4, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
  • DevOps experience – advantage

Interested? Send us an email with your CV: apply@portnox.com