Junior Cyber Security PS Engineer

Portnox Security is now hiring a Junior Cyber Security Professional Services Engineer

to join our team in Ra’anana, Israel.

  • Do you like working with people?
  • Do you enjoy solving puzzles and have technical curiosity?
  • Would you like to improve your abilities in providing training and presenting?

If your answer was “yes” to these questions, then this role might be for you!

 

Who are we looking for?

We are seeking a highly motivated and creative individual who likes to work with customers, and who consistently sees many options for solutions rather than problems; someone who is very familiar with network topology and configuration, and who would like to grow in the field of cyber security.

 

Responsibilities

  • Provide customer support and technical issues resolution via phone, E-mail, web and remote sessions
  • Use IT and networking skills to perform troubleshooting to isolate and diagnose common network problems
  • Take responsibility for customer satisfaction and overall success of the PS Team
  • Be a trusted advisor for our prospects and customers
  • Develop and deliver technical training demos and support for new and current customers
  • Provide technical support for the sales team during the sales cycle
  • Respond in a timely manner (within documented SLA) to support customer issues and inquiries
  • Resolve problems independently and understand the correct escalation procedures

 

Requirements

  • Highly motivated
  • Self-managed and team-oriented (gets along well with others)
  • Technical Bachelor’s degree – an advantage
  • Minimum of 2 years of experience in product support / professional services for an international hi-tech company
  • Excellent customer service skills
  • Deadline and detail-oriented
  • Advanced analytical thinking and problem-solving skills
  • Strong oral (phone) and written (e-mail) communication skills in English
  • Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
  • DevOps experience – an advantage
  • Project management experience – an advantage

Interested? Send us an email: apply@portnox.com