Junior Systems Engineer

Portnox Security is looking to hire a Junior Systems Engineer to join our team.

Important qualities: highly motivated, independent, problem solver, creative, enjoys collaboration and team work.

As a Junior Systems Engineer, you will handle customer issues such as daily support, solution implementations and pre-sales activities. You will also be part of our customer service team.

Responsibilities:

  • Provide customer support and technical issues resolution via phone, E-mail, web and remote sessions
  • Resolve problems independently and understand the correct escalation procedures
  • Reproduce customer issues and qualify critical issues
  • Improve client references by writing and maintaining documentation
  • Become a trusted advisor for our prospects and customers
  • Deliver technical training demos and support for new/existing clients
  • Provide technical support to the sales team during the sales cycle
  • Build and maintain training materials

Requirements:

  • Positive, service-oriented personality
  • Self-managed and team-oriented
  • Proven technology skills: Networking, System, Cyber Security, DB, Scripting, VMware etc.
  • Strong written and verbal communication skills in English
  • Technical Bachelor’s degree (big advantage)
  • 2+ years of experience in technical support or pre/post sales engineering (ideally IT engineering) for enterprise software (big advantage)
  • Travel required (up to 20% or more at peak times)

Interested? Send us an email with your resume: apply@portnox.com