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Support & Professional Services Engineer, Ra’anana, Israel

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Portnox is looking for an experienced Support & Professional Services Engineer to join our customer service team. As a support engineer, you will serve as the face of Portnox, providing daily support to customers, analyzing and solving bugs, supporting new installations and implementations for new customers, and working with stakeholders across Portnox such as the R&D & Product teams.

This role calls for a highly motivated individual that likes to work with customers, and who wants to truly leave their mark and play a hands-on role in designing innovative network security products. So, if you’re familiar with network topology and configuration and you want to grow your career in cybersecurity, this is the role for you!

Responsibilities:

  • Provide customer support and technical issues resolution via phone, e-mail, web, and remote sessions
  • Isolate and diagnose network problems by using IT and networking knowledge
  • Act as a trusted advisor for our customers and ensure their satisfaction
  • Develop and deliver technical training demos and support for existing customers
  • Respond in a timely manner (within documented SLA) to support customer issues and inquiries
  • Resolve problems independently, escalating when necessary, and collaborate with other stakeholders in the company to provide the best solution

Requirements:

  • Expert-level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
  • 2+ years of experience in product support / professional services for an international hi-tech company
  • Customer-oriented with excellent customer service skills
  • Excellent written and verbal communications skills in English
  • Both autonomous and a team player
  • Advanced analytical thinking and problem-solving skills
  • Technical bachelor’s degree – an advantage
  • DevOps experience – an advantage
  • Project management experience – an advantage

If you’d like to apply for this position, please send your CV to apply@portnox.com.

Sales Development Representative, Ra’anana, Israel

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Portnox seeks a hungry and energetic Sales Development Representative to provide pre-sales support for our growing sales teams in the U.S, UK and EMEA. This role will be responsible for generating new leads via cold calling, email, LinkedIn, and more. Additionally, the SDR will be tasked with servicing inbound leads and related inquiries with a focus on engaging and preliminarily qualifying all prospective customers.

Responsibilities:

  • Generate warm leads for Portnox account executives via cold calling, email, and other channels
  • Respond, engage and qualify inbound leads and inquiries
  • Schedule demos and meetings for account executives
  • Work closely with Sales to develop account intelligence, use case opportunities, and more
  • Hold intelligent and engaging conversations over the phone and via email
  • Act as the subject matter expert on Portnox product offerings

Requirements:

  • 2+ years of experience in a similar role
  • Familiar with Salesforce
  • Demonstrated ability to collaborate with a distributed sales team
  • Ability to understand customer pain points and requirements
  • Strong communication skills – written, verbal, presentation
  • Ability to manage numerous requests and time demands concurrently
  • Promotes a strong sense of urgency for reaching goals and key deliverables
  • Team player than can quickly understand the team dynamic
  • A desire to “win” both individually and as a team
  • Native English speaker
  • BA/BS degree in business, marketing, or another relevant field

If you’re interested in honing your sales skills and making your mark within a growing company, send your CV to apply@portnox.com.

Full Stack Engineer, Ra’anana, Israel

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Portnox is looking to hire a Senior full stack Developer!

You will be a part of our in-house R&D team that develops and improves our primary network access control (NAC) product for our customers.

As a senior developer you’ll be a part of the architcture and design of new features, solve complex problems and influance the product next generation.

You will have the chance to collaborate with teams from across the company, including Product and Customer Success.

Required experience:

  • 5+ years of experience in C# development
  • Excellent .NET skills focusing on C# and ADO .NET – Must
  • Knowledge in web development concepts (REST API, JSON, AJAX) – Must
  • Knowledge in OOP and MultiThreading
  • Knowledge of relational databases and MS SQL – Advantage
  • Knowledge in Networking – Advantage
  • BA/B.Sc. in Computer Science

We are looking for a developer with an outside-the-box approach to work, who is detail-oriented and enjoys solving a challenging problem?

What do you say – could it be you?  To apply, please send your CV to apply@portnox.com.