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Cyber Support Engineer

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Portnox Security is looking for support and professional services engineer to join our customer service team. As a support engineer you’ll influence from day 1 as the face of Portnox, you’ll give a day to day support to customers, analyze and solve bugs, support new installations and implementations for new customer and work with stakeholder across the organization like R&D & Product

If you’re familiar with network topology and configuration and you want to grow in the cyber security world, this is the role for you.

What we are looking for?

We are looking for a highly motivated individual that likes to work with customers, looking for a place to leave a mark and be a part of designing a product.

Your responsibilities will be:

  • Provide customer support and technical issues resolution via phone, e-mail, web
  • Troubleshooting to isolate and diagnose network problems by using IT and networking knowledge
  • Act as a trusted advisor for our customers and ensure their satisfaction.
  • Respond in a timely manner (within documented SLA) to support customer issues and inquiries
  • Resolve problems independently, escalate when necessary and collaborate with other stakeholders in the company to provide the best solution

 

Requirements:

  • Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN
  • 2+ years of experience in product support / professional services for an international hi-tech company
  • Experience with NAC and 802.1x- advantage
  • Customer oriented and excellent customer service skills
  • Independent, initiator and a team player
  • Advanced analytical thinking and problem-solving skills
  • Technical Bachelor’s degree
  • Project management experience- advantage

 

To apply, please send your CV to [email protected].

Sales Development Representative, New York City

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Portnox seeks a hungry and energetic Sales Development Representative to provide pre-sales support for our growing sales teams. This role will be responsible for generating new leads via cold calling, email, LinkedIn and more. Additionally, the SDR will be tasked with servicing inbound leads and related inquiries with a focus on engaging and preliminarily qualifying all prospective customers.

Responsibilities:

  • Generate warm leads for Portnox account executives via cold calling, email and other channels
  • Respond, engage and qualify inbound leads and inquiries
  • Schedule demos and meetings for account executives
  • Work closely with Sales to develop account intelligence, use case opportunities and more
  • Hold intelligent and engaging conversations over the phone and via email
  • Act as the subject matter expert on Portnox product offerings

Requirements:

  • 2+ years experience in a similar role
  • Familiar with Salesforce
  • Demonstrated ability to collaborate with a distributed sales team
  • Capability of understanding customer pain points and requirements
  • Strong communication skills – written, verbal, presentation
  • Ability to manage numerous requests and time demands concurrently
  • Promotes a strong sense of urgency for reaching goals and key deliverables
  • Team player than can quickly understand the team dynamic
  • A desire to “win” both individually and as a team
  • BA/BS degree in business, marketing or another relevant field

 

To apply, please send your CV to [email protected]

Sales Development Representative, Central, Israel

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Portnox seeks a hungry and energetic Sales Development Representative to provide pre-sales support for our growing sales teams. This role will be responsible for generating new leads via cold calling, email, LinkedIn and more. Additionally, the SDR will be tasked with servicing inbound leads and related inquiries with a focus on engaging and preliminarily qualifying all prospective customers.

Responsibilities:

  • Generate warm leads for Portnox account executives via cold calling, email and other channels
  • Respond, engage and qualify inbound leads and inquiries
  • Schedule demos and meetings for account executives
  • Work closely with Sales to develop account intelligence, use case opportunities and more
  • Hold intelligent and engaging conversations over the phone and via email
  • Act as the subject matter expert on Portnox product offerings

Requirements:

  • 2+ years experience in a similar role
  • Familiar with Salesforce
  • Demonstrated ability to collaborate with a distributed sales team
  • Capability of understanding customer pain points and requirements
  • Strong communication skills – written, verbal, presentation
  • Ability to manage numerous requests and time demands concurrently
  • Promotes a strong sense of urgency for reaching goals and key deliverables
  • Team player than can quickly understand the team dynamic
  • A desire to “win” both individually and as a team
  • BA/BS degree in business, marketing or another relevant field

To apply, please send your CV to [email protected].

IT Administrator, Ra’anana, Israel

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Portnox is looking for an IT Administrator to maintain, upgrade and manage our software and networks. Your goal will be to ensure that our technology infrastructure runs smoothly, efficiently, and keeps evolving to meet the needs of our organization.

Responsibilities:

  • Provide basic support for company desktop/laptop computer infrastructure, support clients onsite and remote
  • Install and configure software and hardware
  • Set up accounts and workstations
  • Maintain VMWare environment servers and virtual machines
  • Configure and maintain the office network
  • Control and update Azure Active Directory and Office 365
  • Troubleshoot issues and outages
  • Work with external vendors and manage IT 3rd party

Requirements:

  • At least 1 years of experience as a system admin, computer technician or equivalent
  • Experience with Microsoft systems
  • Installation, configuration, and maintenance of server technologies (Windows Server, AD, TCP/IP, DHCP, DNS, VPN) a plus
  • Familiar with VMware technologies, vSphere, ESXi
  • Active Directory (GPO/DNS/DC creation and maintenance) a plus
  • Microsoft Professional infrastructure certification a plus
  • Professional certification (e.g. Microsoft Certified Systems Administrator [MCSA]) a plus
  • Knowledge of security systems (e.g. intrusion detection systems) and data backup/recovery
  • Resourcefulness and problem-solving attitude
  • Fluent English
  • Scripting knowledge a plus

To apply, please send your CV to [email protected]

 

Account Executive, U.S. (Remote)

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Portnox is looking for a high-performing Account Executive to join our expanding US sales team! As a US-based AE, you will report into the VP of Sales for North America, and be responsible for owning the sales process from opportunity generation to post-sale handoff to the support and customer success teams.

Responsibilities:

  • Directly engage assigned SDR-qualified leads to fully understand prospect needs, fit and timing.
  • Own qualified opportunities throughout the sales process.
  • Self-generate pipeline opportunities through proactive relationship selling and cold outreach as needed.
  • Present and demonstrate Portnox solution values to qualified opportunities.
  • Provide remote or in-person presentations and high-level product demonstrations to mid-level and senior stakeholders.
  • Maintain a strong in-depth understanding of Portnox solutions and the network security market.
  • Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.
  • Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.
  • Present information about company offerings during trade shows or other large events to potential customers.

Requirements:

  • Proven track record of enterprise and mid-market sales experience in the networking or IT security space.
  • Demonstrated understanding and experience selling SaaS products.
  • Strong technical acumen of networking environments and IT security challenges.
  • Strong communication and presentation skills.
  • Comfortable working from home/remotely.

To apply, please send your CV to [email protected]

 

Customer Success Manager, Ra’anana, Israel

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Portnox is looking for an experienced customer success professional to work closely with and ensure the success of Portnox’s growing customer base. This role will represent the comprehensive view of the customer by supporting the client strategy at the highest levels to maximize customer product adoption, ongoing usage and retention.

You will be responsible for onboarding and nurturing our customers, ensuring they are gaining maximum value from the product, whilst also creating the conditions for expanding use throughout their business.

Responsibilities:

  • Hands-on onboarding for new and existing customers
  • Create value-driven interpersonal communication with top Portnox’s customers
  • Maintain relationships with key customers stakeholders at all levels
  • Monitor and identify adoption and usage trends to make proactive touch points when needed
  • Develop and track key business objectives for customers, regularly reviewing progress over periodic meetings.
  • Consistently preserve technical and value driven product knowledge and expertise
  • Achieve upsell targets and promote expansion opportunities
  • Work closely with product and engineering to synthesize and prioritize product feedback

Requirements:

  • 2+ years relevant experience in a customer success or account management role for cyber security or networking solutions
  • High technical orientation and capabilities
  • Hands on experience managing software deployments.
  • Proven ability to build trust and communication effectively with all customer stakeholders from users, admins, directors and VPs
  • Self-motivated, proactive team player
  • Excellent communication skills and experience building strong internal and external relationships
  • Experience and ability to analyze and optimize customer-centric data to enhance existing processes and build new ones
  • Ability to partially work US time zone hours during the week (late evening, Friday)

To apply, please send your CV to [email protected]

Software Engineer, Ra’anana, Israel

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About the job

Portnox is looking to hire a Senior full-stack Developer!

You will be a part of our in-house R&D team that develops and improves our primary network access control (NAC) product for our customers.

As a senior developer, you’ll be a part of the architecture and design of new features, solve complex problems and influence the product’s next generation.

You will have the chance to collaborate with teams from across the company, including Product and Customer Success.

Required experience:

·         4+ years of experience in .NET focusing on C# and ADO .NET

·         Experience in architecting and developing large-scale distributed systems

·         Ability to collaborate with many teams and stakeholders across and outside the organization

·         Lead designs of software components systems and features

·         Knowledge in web development concepts (REST API, JSON, AJAX) – advantage

·         Knowledge in OOP and Multithreading

·         Knowledge of relational databases and MS SQL – Advantage

·         Knowledge in Networking – Advantage

·         BA/B.Sc. in Computer Science

We are looking for a developer with an outside-the-box approach to work, who is detail-oriented and enjoys solving a challenging problem?

What do you say- could it be you? To apply, please send your CV to [email protected]

Support & Professional Services Engineer, Ra’anana, Israel

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Portnox is looking for an experienced Support & Professional Services Engineer to join our customer service team. As a support engineer, you will serve as the face of Portnox, providing daily support to customers, analyzing and solving bugs, supporting new installations and implementations for new customers, and working with stakeholders across Portnox such as the R&D & Product teams.

This role calls for a highly motivated individual that likes to work with customers, and who wants to truly leave their mark and play a hands-on role in designing innovative network security products. So, if you’re familiar with network topology and configuration and you want to grow your career in cybersecurity, this is the role for you!

Responsibilities:

  • Provide customer support and technical issues resolution via phone, e-mail, web, and remote sessions
  • Isolate and diagnose network problems by using IT and networking knowledge
  • Act as a trusted advisor for our customers and ensure their satisfaction
  • Develop and deliver technical training demos and support for existing customers
  • Respond in a timely manner (within documented SLA) to support customer issues and inquiries
  • Resolve problems independently, escalating when necessary, and collaborate with other stakeholders in the company to provide the best solution

Requirements:

  • Expert-level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
  • 2+ years of experience in product support / professional services for an international hi-tech company
  • Customer-oriented with excellent customer service skills
  • Excellent written and verbal communications skills in English
  • Both autonomous and a team player
  • Advanced analytical thinking and problem-solving skills
  • Technical bachelor’s degree – an advantage
  • DevOps experience – an advantage
  • Project management experience – an advantage

If you’d like to apply for this position, please send your CV to [email protected].