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Careers

Customer Support Engineer

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Looking to hire a technical support professional to join our Professional Services team. Supporting Portnox’s Network Access Control products requires a rich understanding of networks, web applications, and database integrations. The ideal candidate is familiar with network switch topology and configuration.

Our Support Engineers interact extensively with customers and partners in the highest professional manner.

In addition to possessing the deep technical knowledge, a Customer Support Engineer interacts extensively with customers and partners in the highest professional manner.
Responsibilities

  • Provide excellent technical support to global customers, mostly in English
  • Use IT and networking skills to perform troubleshooting to isolate and diagnose  common network problems
  • Take responsibility for customer satisfaction and overall success of the PS Team
  • Respond in a timely manner (within documented SLA) to support customer issues and inquiries
  • Resolve problems independently and understand the correct escalation procedures

Requirements

  • Minimum of 2 years of experience in full-time product support for an international hi-tech company
  • Excellent customer service skills
  • Highly motivated
  • Advanced analytical thinking and problem-solving skills
  • Strong oral (phone) and written (e-mail) communication skills in English
  • Self-managed and team-oriented
  • Deadline and detail-oriented
  • Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, IPv4,  Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
  • DevOps experience – advantage

Interested? Send us an email with your CV: apply@portnox.com

Senior C# developer

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Senior C# developer with proven experience in the area of Enterprise Software Development

  • 8+ years of experience in C# development
  • Deep knowledge and a strong background in .NET / OOP / OOD / multi-threading
  • Experience in Web Services / MS SQL / Web applications development – Must
  • Experience with network management protocols (SNMP, RADIUS, NetFlow) – Advantage
  • Experience with Scrum/Agile methodology – Advantage
  • Leadership and collaboration skills
  • Ability to work independently and mentor other developers
  • Innovative and out-of- the-box thinker

Interested? Send us an email: apply@portnox.com

Junior C# Developer

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  • 2+ years of experience in C# development
  • Excellent C# and .NET skills – Must
  • Knowledge of relational databases and SQL – Advantage
  • Knowledge in web development concepts (REST, JSON, AJAX) – Advantage
  • Innovative and out-of- the-box thinker
  • BA/B.Sc. in Computer Science

Interested? Send us an email: apply@portnox.com

Director of Marketing

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What You Will Be Doing

  • Build the annual marketing program
  • Manage all marketing and content development programs
  • Plan on-going demand gen programs
  • Develop PPC and SEO strategies to drive traffic and conversions
  • Manage the company’s analyst and media relationships

What You Need for this Position

  • 5+ years marketing experience in SaaS or enterprise software
  • Deep understanding of web marketing technologies and best practices
  • Strong experience with online marketing and demand generation
  • Experience with Brand, Content, and Strategic Marketing programs
  • Team player with strong communication skills (business writing, presentations, and interpersonal)

Interested? Send us an email: apply@portnox.com

Director of Sales North East US

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  • Enterprise sales experience with at least 5 years’ experience working with “C” level executives.
  • Solution selling background across multiple technologies and disciplines.
  • IT security and networking experience a big plus.
  • Strong presentation skills and public speaking experience.
  • Business development and channel experience also a plus.

Interested? Send us an email: apply@portnox.com

Sales engineer – presale / post sale

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Sales engineer and professional services expert.  Network Access Control products requires deep network understanding and security products overview.
SE interacts extensively with customers and internally with product manager ,sales and development departments in the highest professional manner.

SE Engineers performing the following duties:

  • Take responsibility for customer satisfaction and overall success of the SE Team
  • Assist sales process by providing technical and engineering skills throughout the sale cycle
  • Use IT skills to perform troubleshooting and analyze customer requirements and issues
  • Plan in writing and manage customer implementations, including on site when needed. Ability to engage and interact with existing IT teams on customer site to perform tasks.
  • Provide training and frontal interactions with audience (conferences, events)
  • Resolve problems independently and understand the correct escalation procedures

Requirements

  • Minimum of 4 years of experience in full time sales engineering for an international hi-tech company
  • Excellent customer service skills
  • Highly motivated
  • Excellent analytical thinking and problem solving skills
  • Strong oral and written communication skills in English
  • Self-managed and team-oriented
  • Deadline and detail-oriented
  • Experience with project planning and management

Interested? Send us an email: apply@portnox.com