Customer Success Manager, Ra’anana, Israel

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Portnox is looking for an experienced customer success professional to work closely with and ensure the success of Portnox’s growing customer base. This role will represent the comprehensive view of the customer by supporting the client strategy at the highest levels to maximize customer product adoption, ongoing usage and retention.

You will be responsible for onboarding and nurturing our customers, ensuring they are gaining maximum value from the product, whilst also creating the conditions for expanding use throughout their business.


  • Hands-on onboarding for new and existing customers
  • Create value-driven interpersonal communication with top Portnox’s customers
  • Maintain relationships with key customers stakeholders at all levels
  • Monitor and identify adoption and usage trends to make proactive touch points when needed
  • Develop and track key business objectives for customers, regularly reviewing progress over periodic meetings.
  • Consistently preserve technical and value driven product knowledge and expertise
  • Achieve upsell targets and promote expansion opportunities
  • Work closely with product and engineering to synthesize and prioritize product feedback


  • 2+ years relevant experience in a customer success or account management role for cyber security or networking solutions
  • High technical orientation and capabilities
  • Hands on experience managing software deployments.
  • Proven ability to build trust and communication effectively with all customer stakeholders from users, admins, directors and VPs
  • Self-motivated, proactive team player
  • Excellent communication skills and experience building strong internal and external relationships
  • Experience and ability to analyze and optimize customer-centric data to enhance existing processes and build new ones
  • Ability to partially work US time zone hours during the week (late evening, Friday)

To apply, please send your CV to [email protected]

Marketing Coordinator, NYC Area or Ra’anana, Israel

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Portnox, a fast-growing cybersecurity start-up, seeks an ambitious, hard-working and creative Marketing Coordinator to assist in the company’s global marketing and business development efforts. This role will be either remotely based in the Greater New York City area, or at our Ra’anana, Israel headquarters. Reporting into the Director of Marketing, the Marketing Coordinator will be responsible for providing support for on-going lead generation campaigns, content creation, social media and more.


  • Manage Portnox’s editorial & content development calendars
  • Create on-demand sales deliverables and collateral
  • Head up Portnox’s social media program
  • Ensure the hygiene of directory listings on Gartner, Capterra, G2 Crowd, etc.
  • Oversee the company’s customer review and case study programs
  • Run the company’s forum contribution program (Reddit, Quora & Spiceworks)
  • Support on-going global partner initiatives
  • Prepare monthly marketing reports
  • Oversee event-related logistics (shipping, swag, set-up, etc.)
  • Manage on-going cybersecurity awards programs
  • Liaise with executive leadership on-site for ad hoc projects


  • Independently lead and manage projects
  • Strong communication skills – written, verbal, presentation
  • Ability to manage numerous requests and time demands concurrently
  • A quick study – able to easily understand the team and larger company dynamic
  • A willingness to step outside your comfort zone to produce great work
  • BA/BS degree in business, marketing or another relevant field
  • Experience with Salesforce, HubSpot, Canva and WordPress a plus
  • Basic HTML and CSS knowledge a plus
  • English speaker

To apply, please send your CV to [email protected]

Software Engineer, Ra’anana, Israel

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About the job

Portnox is looking to hire a Senior full-stack Developer!

You will be a part of our in-house R&D team that develops and improves our primary network access control (NAC) product for our customers.

As a senior developer, you’ll be a part of the architecture and design of new features, solve complex problems and influence the product’s next generation.

You will have the chance to collaborate with teams from across the company, including Product and Customer Success.

Required experience:

·         4+ years of experience in .NET focusing on C# and ADO .NET

·         Experience in architecting and developing large-scale distributed systems

·         Ability to collaborate with many teams and stakeholders across and outside the organization

·         Lead designs of software components systems and features

·         Knowledge in web development concepts (REST API, JSON, AJAX) – advantage

·         Knowledge in OOP and Multithreading

·         Knowledge of relational databases and MS SQL – Advantage

·         Knowledge in Networking – Advantage

·         BA/B.Sc. in Computer Science

We are looking for a developer with an outside-the-box approach to work, who is detail-oriented and enjoys solving a challenging problem?

What do you say- could it be you? To apply, please send your CV to [email protected]

Sales Development Representative, Ra’anana, Israel

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About the job

Portnox seeks a hungry and energetic Sales Development Representative to provide pre-sales support for our growing sales teams in the UK and EMEA. This role will be responsible for generating new leads via cold calling, email, LinkedIn and more. Additionally, the SDR will be tasked with servicing inbound leads and related inquiries with a focus on engaging and preliminarily qualifying all prospective customers.



  • Generate warm leads for Portnox account executives via cold calling, email and other channels.
  • Respond, engage and qualify inbound leads and inquiries.
  • Schedule demos and meetings for account executives
  • Work closely with Sales to develop account intelligence, use case opportunities and more.
  • Hold intelligent and engaging conversations over the phone and via email.
  • Act as the subject matter expert on Portnox product offerings



  • 2+ years experience in a similar role
  • Familiar with Salesforce
  • Demonstrated ability to collaborate with a distributed sale team
  • Capability of understanding customer pain points and requirements
  • Strong communication skills – written, verbal, presentation
  • Ability to manage numerous requests and time demands concurrently
  • Promotes a strong sense of urgency for reaching goals and key deliverables
  • Team player that can quickly understand the team dynamic
  • A desire to “win” both individually and as a team
  • BA/BS degree in business, marketing, or another relevant field

Support & Professional Services Engineer, Ra’anana, Israel

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Portnox is looking for an experienced Support & Professional Services Engineer to join our customer service team. As a support engineer, you will serve as the face of Portnox, providing daily support to customers, analyzing and solving bugs, supporting new installations and implementations for new customers, and working with stakeholders across Portnox such as the R&D & Product teams.

This role calls for a highly motivated individual that likes to work with customers, and who wants to truly leave their mark and play a hands-on role in designing innovative network security products. So, if you’re familiar with network topology and configuration and you want to grow your career in cybersecurity, this is the role for you!


  • Provide customer support and technical issues resolution via phone, e-mail, web, and remote sessions
  • Isolate and diagnose network problems by using IT and networking knowledge
  • Act as a trusted advisor for our customers and ensure their satisfaction
  • Develop and deliver technical training demos and support for existing customers
  • Respond in a timely manner (within documented SLA) to support customer issues and inquiries
  • Resolve problems independently, escalating when necessary, and collaborate with other stakeholders in the company to provide the best solution


  • Expert-level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
  • 2+ years of experience in product support / professional services for an international hi-tech company
  • Customer-oriented with excellent customer service skills
  • Excellent written and verbal communications skills in English
  • Both autonomous and a team player
  • Advanced analytical thinking and problem-solving skills
  • Technical bachelor’s degree – an advantage
  • DevOps experience – an advantage
  • Project management experience – an advantage

If you’d like to apply for this position, please send your CV to [email protected].

Sr. NAC Engineer

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Senior Network Access Control Engineer

New York, NY

Access Layers US, Inc. has openings for a Senior Network Access Control Engineer at its office in New York City, NY.

Job Duties:

Position Requirements:

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