Portnox Appoints Alison Dixon as Chief Customer Officer to Lead Evolving Customer Experience Strategy

Dixon’s promotion underscores Portnox’s commitment to driving long-term customer success and business growth.

AUSTIN, TEXAS — Aug. 5, 2025 — Portnox, a leader in cloud-native access control and cybersecurity solutions, today announced the promotion of Alison Dixon to Chief Customer Officer (CCO). In her new role, Dixon will be responsible for leading the company’s customer success and experience initiatives, including the newly established Technical Account Management (TAM) team. This strategic move highlights Portnox’s continued investment in customer relationships and proactive, post-sales technical engagement.

Dixon, who joined Portnox in 2022 as Global Head of Human Resources and Sales Enablement, was later promoted to Vice President of Operations, and most recently to Vice President of Customer Experience. She will now lead all customer-facing technical teams, ensuring a cohesive and integrated approach to customer experience. This change aligns with the company’s vision to transition the post-sales technical function from a reactive support model to a proactive partnership with customers.

“From the moment a customer joins Portnox, our focus is on their enduring success. The evolution of our onboarding engineers into Technical Account Managers, and now Alison’s pivotal role as Chief Customer Officer, underscores this deep commitment,” said Denny LeCompte, CEO of Portnox. “This strategic move ensures our Customer Experience team is not merely supporting, but actively driving customer value, retention, and expansion. Alison’s leadership will be key to delivering the unparalleled technical success our customers deserve.”

Under Dixon’s leadership, the newly formalized TAM team signifies our profound commitment to the enduring success of our valued customers. These dedicated strategic partners will cultivate deep, long-term relationships, proactively guiding our customers to maximize their Portnox investment and thrive in today’s dynamic security landscape. Their mission is to ensure every one of our customers receives the tailored support and strategic insight needed.

“I am honored to take on this new role and lead a team that is so essential to our customers’ success,” said Alison Dixon. “The new Technical Account Management function is about creating a true partnership with our customers. By proactively engaging with them and understanding their evolving needs, we can help them strengthen their security posture and ensure they see continuous value from their partnership with Portnox.”

Dixon holds a Master of Science in Organizational Development from the University of Pennsylvania and has a deep background in leading customer-facing teams, with a focus on building scalable processes that drive customer loyalty and retention. She is also a Board Member for the Central Texas Angel Network, supporting entrepreneurs and early-stage growth companies by serving as a key source of funding, mentorship, strategic advice, and educational resources.

About Portnox

Portnox offers cloud-native zero trust access control and cybersecurity essentials that enable agile, resource-constrained IT teams to proactively address today’s most pressing security challenges: the rapid expansion of enterprise networks, the proliferation of connected device types, the increased sophistication of cyberattacks, and the shift to zero trust. Hundreds of mid-market and enterprise companies have leveraged Portnox’s award-winning security products to enforce powerful access and endpoint risk monitoring and remediation policies to strengthen their organizational security posture. By eliminating the need for any on-premises footprint common among traditional information security systems, Portnox allows companies – no matter their size, geo-distribution, or architecture – to deploy, scale, enforce and maintain these critical zero trust security policies with unprecedented ease.

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