At Portnox, we believe that providing our customers with state-of-the-art technology is just the first step in a long term partnership. As our customer, you will have unlimited access to product updates and our dedicated support portal, engineers and knowledge-base.

Support Plans

 StandardPremiumPlatinumTAM
On-line trouble tickets management
Access to the support knowledgebase
Resource center access
Software upgrades, fixes and new versions
Trouble ticket response timeBusiness hours24x724x724x7
24x7 direct phone access to support engineers  
Priority trouble ticket processing  
Dedicated technical account manager   

On-line trouble tickets management

Access to the support knowledgebase

Resource center access

Software upgrades, fixes and new versions

Response time: Business Hours

On-line trouble tickets management

Access to the support knowledgebase

Resource center access

Software upgrades, fixes and new versions

Response time: 24×7

On-line trouble tickets management

Access to the support knowledgebase

Resource center access

Software upgrades, fixes and new versions

24×7 direct phone access to support engineers

Priority trouble ticket processing

On-line trouble tickets management

Access to the support knowledgebase

Resource center access

Software upgrades, fixes and new versions

24×7 direct phone access to support engineers

Priority trouble ticket processing

Dedicated technical account manager

Standard

  • Online trouble ticket management
  • Access to support knowledge-base
  • Access to resource center
  • Software updates and fixes
  • Response time: Business Hours

Premium

  • Online trouble ticket management
  • Access to support knowledge-base
  • Access to resource center
  • Software updates and fixes
  • Response time: 24x7

Platinum

  • Online trouble ticket management
  • Access to support knowledge-base
  • Access to resource center
  • Software updates and fixes
  • Response time: 24x7
  • 24x7 direct phone access to support engineers
  • Priority trouble ticket processing

TAM

  • Online trouble ticket management
  • Access to support knowledge-base
  • Access to resource center
  • Software updates and fixes
  • Response time: 24x7
  • 24x7 direct phone access to support engineers
  • Priority trouble ticket processing
  • Dedicated technical account manager